Direct Import Program
Glenhaven Home & Holiday is your partner in factory direct sourcing. We offer factory direct pricing on holiday decorations, garden décor, outdoor living furniture, greenhouse grower supplies, and many more product categories. All products are sourced from trusted, industry-leading overseas manufactures in China, India, Thailand, Vietnam, Bali and the Philippines.
All new products have been pre-selected by seasoned, experienced, and talented garden center and Christmas store buyers who have visited manufacturers on our global sourcing trips.
We provide high quality, on-trend products, lower prices, higher profits, pre-priced tags, and on-time delivery. Plus, we manage all importing and transportation logistics.
TWO BUYING CYCLES.
BROAD PRODUCT SELECTION.
Glenhaven offers two buying cycles per year: Christmas & Fall Holidays and Garden, Outdoor Living & Grower Supplies. Retailers shop from thousands of product designs from all major product categories. With Glenhaven you have access to the best and newest products in the industry, and you have visibility to them months before the traditional gift shows.
Our Process & Seasonal Schedule
- We provide photo quotations, downloadable product brochures, and an online ordering website. We do not have wholesale catalogs or showrooms. As a result, all savings are passed on to you!
- Glenhaven Home & Holiday manages all consolidation, ocean transportation, customs clearance, import logistics, domestic trucking, and final delivery to customer location.
- The Christmas 2023 order cycle is November 1-30, 2022, with a target in-store delivery date of July/August 2023.
- The Garden 2024 order cycle is April 1-30, 2023, with a target in-store delivery date of January/February 2024.
In this time of significant delays and cancellations, Glenhaven has delivered on time and fulfilled all my orders! I’m not sure what our holiday season would have looked like without Glenhaven. If you haven’t ordered from Glenhaven, trust me you should!
Glenhaven’s direct import program is outstanding. I get beautiful seasonal and garden products, lower prices, higher margins, and on-time delivery. I appreciate their handling of all the import and logistic details too. Glenhaven offers exceptional value.
The unpredictability of the supply chain in the last 2 years has been a challenge for everyone, but Glenhaven has consistently stayed ahead of it, provided accurate timelines, and helped us get seasonal products on our shelves when we need it. The Glenhaven team pays attention to our feedback and is responsive, working to come up with solutions that minimize freight, and help us stay profitable.
In this most difficult year, Glenhaven has kept open the lines of communication regarding our order and delivered a larger percentage of our product than any other vendor, exactly when they promised. This delivery of superior service during this unprecedented time of supply chain disruption has been nothing short of Herculean.
Glenhaven has consistently offered us exceptional quality products at exceptional prices, a fantastic unique buying experience, and first-rate customer support. Our trust in and appreciation for Tom and his team has only strengthened throughout the course of the pandemic. They have continued to deliver our orders in a timely manner-even when so many other sources cannot. They have been with us every step of the way, always keeping us informed during these uncertain times. We are so thankful to work with Glenhaven and wholeheartedly recommend them!
We were looking for a way to lower costs and increase margins. Since signing on with Glenhaven we have improved our bottom line by achieving higher profit margins by cutting out the middleman. The Glenhaven team is easy to work with, communicates on a timely basis, and does an overall amazing job. They take the time to understand our needs and who we are as a company. We wholeheartedly recommend Glenhaven.
We have doubled our profits in several categories since working with and purchasing from Glenhaven! They are easy to work with and the case packs are very reasonable. Orders are always complete and usually the first to arrive at our doors each season. Even in 2020-21, when delivery has been late or even post season, Glenhaven has delivered in time for the up-coming season.
Glenhaven gives us a wide selection of products for our Retail Garden Center. The pricing and quality are some of the best offered throughout the industry. Having the opportunity to be a part of a buying group and be able to see other retailer purchases is a big plus. The Glenhaven team is a pleasure to work with as well!
Glenhaven Home & Holiday Terms
- Minimum order requirement is USD $10,000 per season.
- Customers must order items in full outer case pack quantities.
- There is a 2% damage & defective allowance on all merchandise.
- Most product categories come pre-priced with Glenhaven logo tag and a UPC barcode.
- A non-refundable deposit of 25% of the confirmed order value is due at time of order confirmation.
- Balance of the confirmed order value is due at time of supplier shipment from Asia.
Shipping & Warehouse Costs
- Customers are responsible for payment of all ocean freight, port fees, customs duties, import fees, and shipping freight costs within USA.
- Glenhaven Home & Holiday will resolve and be responsible for any shipping errors such as product shortages, product overages, and delivery routing errors.
- All shipping shortages must be reported within 15 days of receipt of shipment. All quality problems must be reported within 30 days of receipt of shipment.